Concerns & Complaints
Whilst we hope that the time your child spends with us are productive and happy, we understand that as in any partnership or relationship, sometimes things happen which give rise to some concern.
As a school we understand that each child is an individual and consequently any concerns that may arise will be treated individually. Regardless of how similar a concern might appear to be, the teachers and leadership team will nevertheless work with parents and carers on a separate basis as the solution for each child is likely to be slightly different. This approach also supports a context of open and honest communication underpinned by the usual expectations of confidentiality.
In the first instance we signpost families to our 'Putting Things Right' leaflet (right and below).
Please click here to be taken to our Lumen Learning Trust policy page where you are able to view our Concerns & Complaints Policy in full.